FAQ: Sourcing PIR Infrared Motion Detector (WL-PIR300) from China — Answers for Melbourne Importers

Frequently Asked Questions: Sourcing PIR Infrared Motion Detector (WL-PIR300) from Wanlin China Factory

The following questions are most frequently asked by distributors, importers, and system integrators in Melbourne, Australia when evaluating Wanlin as their China factory supply partner for PIR Infrared Motion Detector (WL-PIR300).

Q7: What incoterms do you support for shipment to Melbourne?
A: EXW, FOB Shanghai/Shenzhen, CIF Melbourne, DDP Melbourne. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.

Q10: Can you help with product registration / local certification in Australia?
A: We provide all required documentation (ISO 9001 / CB / VdS) and have experience supporting partners in Australia through local fire authority registration. Contact wanlinfirecontrol@163.com for a compliance checklist specific to Australia.

Q9: How do you handle warranty claims for products sold in Australia?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Melbourne within 48 hours.

Q1: What is the MOQ for the WL-PIR300?
A: Standard MOQ is 100 pcs for a trial order. After your first successful shipment, we support smaller re-order batches. Contact wanlinfirecontrol@163.com to discuss your Melbourne market trial.

Q6: What payment terms do you offer for new partners in Australia?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.

Q4: Can I get a sample before placing a bulk order?
A: Yes. Contact wanlinfirecontrol@163.com. Sample ships via DHL/FedEx (3–5 days to Melbourne). The sample cost is fully deductible from your first bulk order.

Q8: Is the PIR Infrared Motion Detector compatible with Alexa, Google Home, or Apple HomeKit?
A: Yes. Most Wanlin home fire safety products support voice assistant integration. The WL-PIR300 works with Alexa and Google Home out of the box. HomeKit integration available in the OEM version.

Q5: Can you do private label / OEM branding for the Melbourne market?
A: Absolutely. OEM branding (packaging + logo + manual) starts from 500 pcs. Full private label including custom firmware and APP branding starts from 1,000 pcs. We sign an NNN agreement to protect your brand in Australia.

Still Have Questions?

Our export team in China responds within 24 hours to all inquiries from Melbourne, Australia.
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com

Published Date

2026-02-28

Contact

Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com